Returns

Online Return Policy

Returns must be initiated through our online return portal linked below before item(s) are mailed back or dropped off in store. Returns must be initiated within 5 days of the delivery or in-store pick up and we must receive the item(s) back within 5 days of return approval.

To start an online U.S. return, click here.

To start an online International return, click here.  Please enter your order number with the # sign first, for example: #35704

Once your return has been approved through the returns portal, a return label will be provided via email and a flat fee of $10 will be deducted from the refund amount if you choose to use the shipping label. In the event of an exchange, the cost of return shipping will be waived. For international orders, the price of the label is determined upon requesting your return.  

We will accept returns or exchanges on items that were purchased at full price, including items purchased with the 10% Off Welcome code. All items purchased that are marked "Final Sale" cannot be returned and are FINAL SALE. Home, body, swim and intimates are FINAL SALE. Items must be returned with all original packaging, in their original unworn, unwashed condition with all tags intact. 

Process to Return Online Orders in Store

1. Returns must be initiated through our online return portal linked here and approved before dropping the item off in store. Returns that haven't been approved will not be accepted. 

2. Once your item(s) are approved, please ensure all original packaging is intact and place the item(s) in a bag with the packing slip or order number attached. 

Please note, your return will NOT be processed right away if you drop off in store; the retail team is not responsible for processing returns. The web team will process the return and all refunds will be processed within 7-10 business days and given in the original form of payment. You will be notified about your refund by email.

If there was a mistake on the part of Mohawk General Store, or in the case that the item received is defective/damaged, shipping costs for delivery and return will be compensated. 

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at the clients expense and a refund will not be granted.

Discount Codes & Temporary Promotions

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply. WELCOME10 discount is only eligible for Full Price items, and the minimum order requirement is $25 USD. Full price items purchased with the Welcome 10% Off  are eligible for return/exchange within the 5 day return policy.

Price Adjustment Policy

Mohawk General Store offers a price adjustment policy for sale items that are purchased within 3 days prior to start date of sale. This does not apply to temporary promotions. Adjustments must be claimed within 3 days of sale start date. Please note that the exact style and size must be available for purchase when your request is made. We are unable to offer price adjustments to items that were originally purchased on sale or with a promotional code or on items that are temporarily reduced in price. Sale price adjustments will be returned in the form of online store credit only. 

In-Store Return Policy

In-store purchases are eligible for store credit or exchange on full price items only when returned within 7 days, no exceptions.